Whether you seek to equip Supervisors, Lead Workers or your Frontline employees, we have a training to meet your needs.
Supervisors
The Series
12 Classes / 2 Hours per Class
Ideal Class Size: 12 to 24 participants
Supervisors play a vital and challenging role in any organization. The list of competencies and characteristics can be daunting. This series of classes will help. It is based on a decade of observation and feedback from hundreds of supervisors. The first six classes focus on big picture elements of leadership. The remaining six classes focus on specific competencies. Each class is carefully crafted to be understandable and useful. When participants consider the content and participate in the discussions, they learn things that will help them succeed as a supervisor. This is an excellent series.
The Lead Worker role is one of the hardest jobs in any organization. A person must know how to pay attention, think quickly, and make good decisions. This series of classes will help. When participants consider the content and participate in the discussions, they learn things that will help them succeed as Lead Workers.
Customer Service makes or breaks an organization. Those who provide it should be equipped, encouraged, and appreciated. This series of classes will help. It is based on a decade of observation and feedback from hundreds of employees. Each class is carefully crafted to be understandable and useful. The organization's branding, mission, vision, and values are incorporated into the products. When participants consider the content and participate in the discussions, they learn things that will help them succeed in the workplace. This is an excellent series.
Following is a list of classes. Each training builds on previous ones. To get the most out of the series, participants should avoid missing any classes.
