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Select the trainings you are interested in and we will contact you to discuss your training needs.
Each 2-Hour Class is $1,699.00
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THE SUPERVISORY SERIES
I WANT THE ENTIRE SERIES ($20,388.00)
1. Basic Supervisory Principles: What is the Bottom Line?
2. Making the Most of Workplace Communications: What did they say?
3. Keeping the Customer in Mind: Who are we serving?
4. Making the Most of the Personalities: Who are these people?
5. Making the Most of the Generations: Where did they come from?
6. Building Ethical Mindsets: What should we do?
7. Rapport Building: What is rapport and why does it matter?
8. Employee Motivation: How do I build investment?
9. Keeping Employees on Track: How do I keep employees focused on the right things?
10. Employee Development: How do I help employees grow?
11. Delegation: What is delegation and how do I do it?
12. Putting It All Together: What does all of this mean?
I’m looking for something different…
Select each 2-hour training you are interested in.
THE LEAD WORKER SERIES
I WANT THE ENTIRE SERIES ($10,194.00)
1. Challenges And Principles: How do I get started?
2. Ethics: What do I need to be?
3. Communication: What do I say?
4. Organizational Skills: How do I stay organized?
5. Culture Building: How do I build a healthy culture?
6. Putting It All Together
I’m looking for something different…
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THE CUSTOMER SERVICE SERIES
I WANT THE ENTIRE SERIES ($10,194.00)
1. The Customer Service Bottom Line: What are we doing here?
2. Service-Focused Communications: What did they say?
3. Serving Through Conflict: How do we get through this?
4. Serving the Personality Mix: Who are these people?
5. Serving Various Generations: Where did they come from?
6. Putting It All Together: What does all of this mean?
I’m looking for something different…
Select each 2-hour training you are interested in.
CORE VALUES TRAINING
We want help compiling our Core Values
We want help compiling our Core Values and instilling them in our employees
We have Core Values and want to instill them in our employees
Core Values are valuable because they guide how we do things. How do we provide service? How do we design products? How do we deal with difficult situations? How do we use resources? Core Values provide a way for all employees to make decisions that honor the organization. This creates a cohesive approach to work that can be felt internally and experienced externally. Core Values are powerful. We provide customizable resources that instill your organization’s Core Values in each employee. Over the past 15 years we have partnered with organizations to provide Core Values training to thousands of employees. Here is a process to consider. If Core Values are already in place, a common approach is to work with us to design a product that effectively communicates the values. We make it easy for you to provide input and then we get to work creating a great curriculum package. A common next step is to schedule classes that ensure every employee experiences the event. Then, on an ongoing basis, it is common to make the event a part of the on-boarding process. If Core Values are not in place, we can help you compile a set of values that will accurately reflect the priorities and the culture of your organization. The pricing for development depends on the needs of your organization. The pricing for facilitation of classes is $1,699.00 per 2-hour block.
ACADEMY FOR MUNICIPAL PRESENTATIONS
I WANT THE ENTIRE SERIES ($22,087.00)
Session 1: The Mantra, The Process, & PREP Talks
Session 2: Defining Your Room, Your Goal, & Your Time
Session 3: Knowing Your Audience: Roles & Responsibilities
Session 4: Knowing Your Audience: Personalities & Experiences
Session 5: Compiling & Prioritizing Content
Session 6: Organizing Content
Session 7: Creating Visual Elements
Session 8: Looking Good: An Effective Visual Presence
Session 9: Sounding Good: An Effective Audial Presence
Session 10: Preparing My Audience & Myself
Session 11: Delivering The Presentation
Session 12: Following Up & Learning From the Process
Session 13: Putting It All Together
I’m looking for something different…
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TRAINING FOR ALL EMPLOYEES
BIG PRESENTATIONS IN SMALL ROOMS
COMMUNITY & COMMUNICATION
COMMUNICATION: ROLES & RESPONSIBILITIES
ORGANIZATIONAL SKILLS: HOW DO I STAY ORGANIZED?
MAKING THE MOST OF THE PERSONALITY MIX: WHO ARE THESE PEOPLE?
These are 2-hr stand alone classes which are suitable for all employees. Select those you are interested in.
CONFERENCE BREAKOUT SESSIONS
CUSTOMER SERVICE MINDSETS & PRACTICES
THE TREE: GROWING SUSTAINABLE EXCELLENCE
MANAGING THE PERSONALITY MIX
GET IT TOGETHER: ORGANIZATIONAL SKILLS
LEADING WITHOUT AUTHORITY
PROFESSIONALISM 101
RAPPORT BUILDING FOR LEADERSHIP POSITIONS
These sessions are crafted to fit a 40-to-60-minute time slot and are $1,699.00 each. Select those you are interested in.
Approximate Date of Training
As Soon As Possible!
Within 6 Weeks
Within 3 Months
Within 6 Months
I’m not sure
Name of Organization
What is the name of the organization that the training is for.
Type of Organization
Examples: Municipality, Non-Profit, Small Business – Service Oriented, Small Business – Product Oriented, Large Corporation – Service Oriented, Large Corporation – Product Oriented, Other
Approximate Number of Attendees
Enter the approximate number of people that will be attending the training. Maximum per training is 24. Additional trainings can be scheduled to accomodate additional attendees.
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