Training for Frontline Employees

  • What are we doing here? The Customer Service Bottom Line
  • What did they say? Service-Focused Communications
  • How do we get through this? Serving Through Conflict
  • Who are these people?  Serving the Personality Mix
  • Where did they come from?  Serving Various generations
  • What does all of this mean?  Putting It All Together

Training for Supervisors

  • What is the Bottom Line?  Basic Supervisory Principals
  • What did they say?  Making the Most of Workplace Communications
  • Who are we serving?  Keeping the Customer in Mind
  • Who are these people?  Making the Most of The Personalities
  • Where did they come from?  Making the Most of The Generations
  • What should we do?  Building Ethical Mindsets
  • What is rapport and why does it matter?
  • How do I motivate employees?
  • How do I keep employees on track?
  • How do I help employees develop? 
  • What is delegation and how do I do it?
  • What does all of this mean?  Putting It All Together

Training for Business Leadership

  • What should I do?  Developing a Decision Making Mindset
  • What really matters?  Identifying Core Values
  • How can I say it?  Public Speaking Skills
  • How can I show it?  Creating Effective Presentations
  • How can I build it?  Creating and Maintaining a Healthy Culture

Book QD: an experience that highlights quotes (Q) and creates discussions (D) regarding application.

  • Decisive by Chip and Dan Heath
  • Drive by Dan Pink
  • Smarter Faster Better by Charles Duhigg
  • The Happiness Advantage by Shawn Achor
  • The Power of Habit by Charles Duhigg
  • When by Dan Pink
  • Dare to Lead by Brene Brown

WELLNESS OFFERINGS

Series Title:

Adult Children with Aging Parents: Navigating the Changing Roles

Product description:  In this four-part series, adult parents will learn what changes to expect and what roles they may need to play as they care for aging parents.

How it will help:  Being prepared lessens the stress when the time comes to make these changes.

Length of session:  60 minutes

How many sessions:  4

Series Title:

Parenting after a Divorce: Leading with Limited Access

Product description:  In this four-part series, parents will be equipped and encouraged to stay a positive and encouraging presence in the lives of their children even when divorce affects their access to them.

How it will help:  Establishing and maintaining healthy relationships with your children creates benefits that can last a lifetime.

Length of session:  60 minutes

How many sessions:  4

Series Title:

The Emotional Evolution of a Child

Product description:  In this four-part series, participants will discover the emotional changes that occur as an infant grows into childhood and through the teen years.

How it will help:  Understanding the emotional development of a child can help us parent and/or lead with wisdom.

Length of session:  60 minutes

How many sessions:  4

Series Title:

Second Time Around: Parenting Your Grandchildren

Product description:  In this series, participants will explore various topics associated with parenting grandchildren.

How it will help:  Learning from the research and the experiences of others can help grandparents make well-informed decisions as they play this vital role.

Length of session:  60 minutes

How many sessions:  4

Stand Alone Wellness Classes:

Product Title:

Children, Teens, and Media:

How to have Helpful Discussions about Values Reflected in Music, Movies and Print

Product description:  In this session, participants will discover ways to have engaging discussions about the media that is part of our kid’s lives.

How it will help:  Although it is tempting to react to media, curious and thoughtful responses can pave the way for healthier relationships and better discussions.

Length of session:  60 minutes

How many sessions:  1

Product Title:

I Can Learn:

Building a Growth Mindset in Your Child

Product description:  In this class, parents learn the difference between a fixed mindset and a growth mindset. They will learn ways to build a growth mindset in their children.

How it will help:  Having a growth mindset has benefits that will follow a child throughout a lifetime.

Length of session:  60 minutes

How many sessions:  1

Product Title:

Parenting Teenagers:

Thoughts about Lying and Arguing

Product description:  In this class, parents will discover some surprising motivations that lead to lying and arguing.   The structure of the class moves between mini-lectures, small-group discussions, and large- group debriefings.

How it will help:  Understanding the motivation behind behaviors helps parents respond with wisdom rather than react with anger.

Length of session:  60 minutes

How many sessions:  1

Product Title:

Pick Two:

Instilling Core Values in your kids

Product description:  In this session, participants will identify core values and consider how to best instill them in their kids.

How it will help:  Guiding kids to be who they need to be will also guide them to do what they need to do.  It starts with values.

Length of session:  60 minutes

How many sessions:  1

Product Title:

Public School, Private School, Home School:

Exploring the Options

Product description:  In this session, participants will compare various options for children’s education.

How it will help:  Knowledge of the options helps us make informed and thoughtful decisions regarding education.

Length of session:  60 minutes

How many sessions:  1

Product Title:

The Teenage Brain:

How Development Affects Behaviors

Product description:  In this session, participants will learn how the development of the teenage brain affects the behaviors and decision-making capabilities of the teenager.

How it will help:  Knowledge of brain development can help parents and caretakers be wise in their response to teenage behaviors and decisions.

Length of session:  60 minutes

How many sessions:  1